Privacy Policy

1. Introduction

This Privacy Policy explains how Spoonvia, LLC collects, uses, stores, protects, and shares personal information when customers visit spoonvia.com, browse tableware and dining products, submit an order, complete a payment, request shipping, track a package, contact customer support, or request a return or refund. We are committed to processing customer information responsibly, transparently, and only for legitimate purposes connected with operating our online store, completing customer orders, maintaining website security, and complying with applicable legal obligations.

2. Website Platform

spoonvia.com is a self-hosted online store built on WordPress and powered by WooCommerce. Store functions may involve WordPress, WooCommerce, hosting infrastructure, payment gateways, security tools, email systems, analytics services, shipping integrations, customer-support tools, and other technical services required to operate the website. These systems may process limited personal or technical information so that customers can browse products, maintain a shopping cart, complete checkout, receive order messages, arrange delivery, request support, and use other essential store functions.

3. Information We Collect

Depending on how a customer uses the website, we may collect a name, billing address, shipping address, email address, telephone number, order number, products ordered, selected quantities, product options, order value, payment confirmation status, shipping selection, tracking information, return details, refund status, and customer-service communications. We may also collect technical information such as IP address, browser type, device category, operating system, referral source, pages visited, shopping activity, checkout activity, cookie identifiers, approximate location, security alerts, server records, and error logs.

4. Information Provided During Checkout

During checkout, customers provide information needed to identify the purchaser, confirm payment status, calculate shipping charges, prepare tableware and dining products for shipment, arrange delivery, send transactional messages, and provide after-sales support. This may include customer contact details, billing information, shipping destination, order contents, product quantities, order total, selected payment method, selected shipping region, and notes voluntarily submitted with the order. Customers are responsible for ensuring that the information provided is accurate and complete so that payment, fulfillment, communication, and delivery can be completed correctly.

5. How We Use Customer Information

We may use customer information to operate the website, create and verify orders, confirm payment status, review suspected fraud, check inventory, prepare products, arrange shipping, issue order confirmations, provide tracking updates, respond to customer questions, investigate damaged shipments, evaluate return requests, issue approved refunds, maintain accounting records, comply with legal obligations, respond to payment disputes, protect the website, troubleshoot technical issues, and improve the shopping experience. We do not use customer information for unrelated purposes without a lawful reason or customer consent where consent is required.

6. Payment Information and Third-Party Payment Providers

Payments made through spoonvia.com are processed by secure third-party payment service providers, including Stripe and PayPal. Depending on the payment options available during checkout, customers may also use supported card networks, Apple Pay, Google Pay, or another displayed payment method. Sensitive payment details are submitted through the applicable provider’s secure processing environment. We do not directly collect or store complete card numbers, card CVV codes, PayPal account passwords, Apple Pay credentials, Google Pay credentials, or equivalent sensitive payment authentication information on our website servers.

7. No Storage of Sensitive Payment Data

Spoonvia, LLC never stores a customer’s complete payment card number, card security code, magnetic-stripe data, PayPal password, digital-wallet authentication credential, or other sensitive payment secret. This information is submitted directly to Stripe, PayPal, or the relevant payment provider. We may receive limited transaction information, including the payment status, transaction reference, authorization result, payment method type, order amount, processor response, refund status, and fraud-screening result. This limited information is used only when necessary to verify, fulfill, refund, investigate, or support an order.

8. Payment Security Measures

The checkout process uses SSL/TLS encryption to help protect information transmitted between the customer’s browser and spoonvia.com. Stripe and PayPal may use security technologies such as tokenization, encrypted payment transmission, PCI-compliant processing environments, automated fraud screening, risk scoring, card-network verification, account security checks, secure customer authentication, and 3D Secure where supported or required. These measures are intended to reduce exposure of sensitive payment information, identify suspicious activity, and help prevent unauthorized transactions during checkout.

9. Website and Data Security Measures

We maintain reasonable technical and organizational safeguards designed to protect customer information against unauthorized access, accidental loss, misuse, alteration, destruction, or disclosure. These safeguards may include encrypted connections, protected administrator accounts, strong passwords, limited staff permissions, role-based access, hosting security controls, firewall or monitoring tools, malware scanning, spam protection, software and plugin updates, data minimization, record-access restrictions, suspicious-activity review, and backup or recovery procedures where appropriate. No online system can guarantee absolute security, but we take reasonable steps to reduce foreseeable risks.

10. Order Records and Payment Dispute Support

To confirm legitimate transactions and respond accurately to customer questions or payment disputes, we may retain records such as the customer name, email address, billing and shipping details, order number, ordered products, quantities, payment confirmation, shipping method, tracking number, dispatch record, delivery status, customer communications, return authorization, inspection results, refund decisions, and refund transaction records. These records may be used in connection with Stripe reviews, PayPal disputes, chargebacks, fraud claims, damaged-delivery claims, return disagreements, refund inquiries, or other order-related investigations.

11. Shipping and Delivery Information

Because spoonvia.com provides worldwide shipping, information necessary for delivery may be shared with fulfillment providers, postal operators, shipping carriers, international logistics companies, customs service providers, and last-mile delivery partners. Shared information may include the recipient’s name, shipping address, telephone number, email address, package description, parcel weight, tracking number, customs information where required, and delivery instructions. These details are provided only to the extent reasonably necessary to prepare, transport, track, deliver, investigate, or resolve an order.

12. Customs, International Shipping, and Delivery Records

International orders may require certain shipment information to be processed by customs authorities, customs brokers, carriers, tax authorities, or local delivery services. The information may be used for import review, customs declarations, security screening, tax assessment, clearance, and final delivery. United States domestic shipments are not subject to international customs duties or import taxes. Orders shipped outside the United States may be assessed customs duty, VAT, GST, brokerage charges, clearance fees, import taxes, or other destination costs determined by the applicable local authority.

13. Customer Support Communications

When a customer contacts us through [email protected] or a website form, we may collect the sender’s name, email address, telephone number, order number, message content, photographs, attachments, return explanation, product concern, payment question, delivery question, and other information voluntarily provided. These records help us identify the order, understand the request, investigate damaged or incorrect products, communicate a response, provide return instructions, issue an approved refund, and maintain an appropriate history of customer service interactions.

14. Returns, Refunds, and Claims

A customer who submits a return, refund, damaged-package, missing-product, incorrect-product, or defective-product request may be asked to provide photographs of the product, outer package, shipping label, inner packaging, protective materials, damage, and affected components. We may also collect the delivery date, tracking number, explanation of the issue, return shipment information, and inspection findings. This information is used to verify the claim, apply our Refund and Returns Policy, communicate with carriers or fulfillment providers, prevent fraudulent claims, and determine an appropriate resolution.

15. Cookies and Similar Technologies

spoonvia.com may use cookies, session identifiers, and similar technologies to maintain website functions, remember shopping-cart contents, operate checkout, preserve customer preferences, perform security checks, detect suspicious activity, measure website performance, and understand general visitor interaction. Certain cookies are necessary for the store to function correctly. Customers may block or delete cookies through browser settings, but doing so may prevent the shopping cart, checkout, payment, account, or other essential website features from operating properly.

16. Analytics, Logs, and Website Improvement

Technical and usage information may be generated through server logs, WordPress records, WooCommerce records, analytics services, performance tools, hosting systems, and website-security services. Such records may include IP address, browser type, device category, approximate location, referral source, pages visited, session time, checkout events, cart activity, error messages, failed login attempts, and security alerts. We use this information to identify technical faults, improve website performance, understand general use patterns, detect abuse, investigate suspicious activity, and maintain the reliability and security of the store.

17. Sharing Information with Service Providers

We may share limited customer information with trusted providers that perform services necessary for our operations. These providers may include Stripe, PayPal, card processors, banks, fraud-prevention companies, hosting providers, WordPress and WooCommerce service tools, cybersecurity providers, email services, analytics providers, fulfillment companies, shipping carriers, customs service providers, customer-support systems, accountants, and professional advisers. Each provider receives only the information reasonably necessary to perform its role and is expected to process that information in accordance with applicable privacy, contractual, and security obligations.

18. We Do Not Sell Personal Information

We do not sell customer personal information. We also do not trade or disclose customer information to unrelated third parties for their independent marketing purposes. Information is shared only when reasonably necessary to operate the store, process payment, fulfill and deliver an order, provide customer support, investigate damaged products, manage returns and refunds, prevent fraud, comply with legal duties, respond to lawful requests, protect website security, resolve disputes, or enforce our published policies.

19. Data Retention

Personal information is retained only for as long as reasonably necessary to accomplish the purposes described in this Privacy Policy. Retention may be necessary for order fulfillment, delivery records, customer support, returns, refunds, accounting, tax documentation, fraud prevention, website security, legal compliance, chargeback response, and dispute resolution. Order and transaction records may be kept for a longer period where required by accounting standards, tax rules, legal obligations, Stripe or PayPal procedures, payment-provider requirements, or the need to establish, exercise, or defend a legal claim.

20. European GDPR Privacy Rights

Customers located in the European Economic Area, the United Kingdom, or another jurisdiction with comparable privacy laws may have rights concerning their personal information. Depending on applicable law and the circumstances, these rights may include access, correction, deletion, restriction of processing, objection to certain processing, portability of eligible information, and withdrawal of consent where consent is the legal basis. Privacy requests may be submitted to [email protected]. We may request reasonable information to verify the requester’s identity and protect personal information before completing the request.

21. International Data Transfers

Because spoonvia.com provides worldwide shipping and uses service providers such as Stripe, PayPal, hosting companies, technical vendors, fulfillment services, customs providers, and shipping carriers, customer information may be processed in a country other than the customer’s country of residence. International processing may occur when necessary to complete payment, operate the website, protect the store, fulfill an order, arrange delivery, or provide customer service. Where required by applicable law, we take reasonable steps to use appropriate safeguards for international transfers of personal information.

22. Contact Information and Policy Updates

Questions concerning this Privacy Policy, payment privacy, order records, shipping information, retained data, security measures, or privacy rights may be submitted to [email protected]. Customers may also use the contact details displayed on spoonvia.com, including +1(405)445-9513 and 201 Robert S Kerr Ave, Ste 920, Oklahoma City, OK 73102, US where applicable. We may revise this Privacy Policy to reflect changes in our website, product operations, payment services, shipping arrangements, security measures, service providers, legal requirements, or data practices. The revised policy will be published on this page and will become effective from the stated publication date.