Terms of Service

1. Overview

Welcome to spoonvia.com. These Terms of Service govern your access to and use of our website, including browsing products, reviewing website content, placing orders, completing payments, receiving shipping services, requesting customer support, submitting return requests, and using any other services provided by Spoonvia, LLC. By visiting this website or purchasing from us, you confirm that you have read, understood, and agreed to these Terms of Service together with the other policies published on the website. If you do not agree with these terms, you should not use the website or place an order.

2. Website Operator

This website is operated by Spoonvia, LLC. Throughout spoonvia.com, the words “we,” “us,” and “our” refer to Spoonvia, LLC. The words “customer,” “you,” and “your” refer to any visitor, purchaser, account holder, or person who submits information through the website. Questions concerning products, orders, payments, delivery, returns, refunds, privacy, or these Terms of Service may be submitted using the contact details displayed on the website, including [email protected], +1(405)445-9513, and 201 Robert S Kerr Ave, Ste 920, Oklahoma City, OK 73102, US where applicable.

3. Website Use

You agree to use spoonvia.com only for lawful browsing, shopping, order management, and customer service purposes. You must not use the website to submit fraudulent orders, test stolen payment details, distribute malicious code, gain unauthorized access, interfere with website security, scrape protected information, impersonate another person, misuse discounts, submit false claims, or engage in any activity that may harm our website, customers, payment providers, shipping carriers, fulfillment partners, technical systems, or business operations. We may restrict access or cancel suspicious activity where reasonably necessary.

4. Product Information

We make reasonable efforts to display product names, descriptions, photographs, prices, materials, measurements, colors, finishes, quantities, included components, and available options accurately. However, the actual appearance of tableware and dining products may vary slightly because of screen settings, photography lighting, production batches, glaze or finish variation, material characteristics, manual measurement, or packaging updates. Minor differences that do not materially affect the intended use of the product are not necessarily considered defects. Product information may be corrected or updated when an error or change is identified.

5. Product Selection and Suitability

Customers are responsible for reviewing all information shown on the relevant product page before placing an order. This may include dimensions, capacity, material, finish, care instructions, included quantity, intended use, temperature limitations, dishwasher guidance, microwave guidance, food-contact information, and any clearly disclosed product limitations. Customers should confirm that the selected product is suitable for their intended household or dining use. If you are unsure about a product specification or care requirement, please contact us before purchasing so that we can provide the information available to us.

6. Order Placement

When placing an order through spoonvia.com, you agree to provide accurate, complete, current, and authorized information. This includes the purchaser’s name, billing address, shipping address, email address, phone number, selected products, quantities, product options, and payment method. Customers are responsible for reviewing the order before payment is submitted. We may not be responsible for delays, failed delivery, incorrect fulfillment, returned packages, or additional costs caused by incorrect product selections, incomplete addresses, inaccurate contact details, or other information supplied by the customer.

7. Order Confirmation and Acceptance

After an order is submitted, an automated confirmation email may be sent to the email address provided during checkout. This message confirms that the order request entered our system, but it does not guarantee final acceptance or shipment. We may review orders for payment authorization, inventory availability, product quantity, pricing accuracy, address validity, suspected fraud, technical errors, or other operational issues. We reserve the right to request additional information, correct an obvious error, cancel an order, limit quantities, or issue a refund when an order cannot reasonably be completed.

8. Pricing and Currency

Unless otherwise clearly stated during checkout, all prices and transactions on spoonvia.com are displayed and processed in United States Dollars (USD). Product prices, shipping charges, discounts, applicable taxes, and the final order total will be shown before payment is confirmed. Pricing errors, incorrect discounts, or technical display errors may be corrected before fulfillment. If the customer uses a card, PayPal account, bank account, Apple Pay, Google Pay, or another payment method maintained in another currency, the payment provider may apply currency conversion rates or foreign transaction fees that are outside our control.

9. Payment Terms

Payments are processed through secure third-party payment service providers, including Stripe and PayPal. Depending on availability during checkout, customers may use major cards, PayPal, Apple Pay, and Google Pay. We do not store full card numbers, card CVV codes, PayPal login details, Apple Pay credentials, Google Pay credentials, or other sensitive payment authentication information on our website servers. Additional information about payment authorization, transaction security, processing providers, and refunds is available in our Payment Policy.

10. Payment Authorization and Failed Payments

An order can proceed only after the selected payment method has been successfully authorized. A payment may be declined, interrupted, reversed, delayed, or placed under review because of insufficient funds, incorrect billing details, expired card information, bank restrictions, failed authentication, PayPal account limitations, digital wallet problems, suspected fraud, or processor security controls. If payment authorization is unsuccessful, the order may remain pending or may not be completed. Customers should contact their bank or payment provider when a transaction is rejected for a reason controlled by that provider.

11. Shipping Terms

Orders are delivered according to the shipping coverage, processing period, shipping charges, free shipping thresholds, estimated delivery times, carrier arrangements, customs terms, address requirements, and delivery conditions described in our shipping policy. Delivery availability may vary according to destination, carrier service, warehouse location, local restrictions, and customs requirements. All delivery periods are estimates rather than guaranteed arrival dates. For complete shipping information, please review our Shipping Policy.

12. Delivery and Tracking

After an order has been shipped, tracking information may be sent to the email address provided during checkout. Tracking activity may require 48–72 hours to appear after the shipping label has been created. Delivery may be affected by severe weather, public holidays, customs inspection, carrier congestion, remote-area service, address errors, regional restrictions, or events outside our reasonable control. Customers are responsible for monitoring available tracking information and following any signature, pickup, redelivery, or collection instructions provided by the carrier.

13. Customs Duties and Import Taxes

Orders shipped within the United States are domestic shipments and are not subject to international customs duties or import taxes. Orders delivered outside the United States may be assessed customs duties, import taxes, VAT, GST, brokerage charges, clearance fees, handling fees, or other local charges by the destination authority or carrier. Unless otherwise required by applicable law, these charges are the customer’s responsibility. We do not determine local customs assessments or control customs processing times. More information is provided in our Shipping Policy.

14. Returns and Refunds

Eligible return requests are handled according to our Refund and Returns Policy. That policy explains the 30-day return period, product condition requirements, non-returnable items, return approval process, return shipping responsibility, damaged or incorrect product claims, inspection procedure, and refund timeline. Customers should review the policy before returning any product. Products returned without approval may be delayed or rejected. The full policy is available through our Refund and Returns Policy.

15. Return Condition Requirements

Products returned to us must satisfy the condition requirements stated in the Refund and Returns Policy. In general, tableware and dining products must remain unused, clean, undamaged, complete, and suitable for resale. Products showing food residue, beverage residue, water marks, washing, staining, chips, cracks, scratches, strong odor, heat damage, missing components, alteration, or customer-caused damage may be refused or may qualify only for a partial refund where appropriate. Complete requirements are available in our Refund and Returns Policy.

16. Refund Method and Timing

Approved refunds are issued only to the original payment method used for the order. Where a return inspection is required, refund processing begins after the returned product has been received, inspected, and approved. Once the refund has been submitted, the funds generally appear on the original payment method within about 7 business days, although the exact timing depends on Stripe, PayPal, the card issuer, the customer’s bank, Apple Pay, Google Pay, or another payment provider. Full details are available in our Refund and Returns Policy.

17. Privacy and Customer Information

We collect and process customer information only as reasonably necessary to operate the store, process orders, confirm payment, arrange delivery, provide tracking updates, respond to customer requests, manage returns and refunds, prevent fraud, maintain website security, and comply with legal obligations. spoonvia.com is a self-hosted store built on WordPress and powered by WooCommerce. Information about cookies, payment privacy, service providers, data security, retention, GDPR rights, and international processing is provided in our Privacy Policy.

18. Customer Communications

By placing an order or contacting customer support, you agree that we may contact you using the email address, phone number, or other contact information supplied during checkout or through a website form. Communications may concern order confirmation, inventory, payment verification, shipping, tracking, address correction, customs, delivery issues, damaged products, returns, refunds, fraud prevention, or policy-related matters. Customers are responsible for maintaining accurate contact information and reviewing order-related messages, including messages that may be delivered to spam or junk folders.

19. Limitation of Responsibility

To the fullest extent permitted by applicable law, Spoonvia, LLC is not responsible for indirect, incidental, special, consequential, exemplary, or punitive damages arising from website interruption, payment-provider review, carrier delay, customs action, incorrect customer information, misuse of a product, failure to follow product care instructions, improper handling, accidental breakage after delivery, or circumstances outside our reasonable control. Nothing in these Terms of Service excludes or limits customer rights or liabilities that cannot legally be excluded under mandatory consumer protection law.

20. Changes to These Terms

We may revise these Terms of Service when our website functions, product offerings, payment arrangements, shipping services, return procedures, privacy practices, security measures, or legal obligations change. The updated version will be published on this page and will become effective from the date of publication unless another date is stated. Continued use of spoonvia.com after an updated version has been posted means that you accept the revised terms. Questions concerning these Terms of Service may be submitted to [email protected].