Shipping Policy

1. Shipping Coverage

We provide worldwide shipping services for eligible orders placed through spoonvia.com. Current shipping coverage includes the United States, Europe, and other international regions where a suitable carrier delivery route is available. Shipping availability may depend on the destination country or region, carrier coverage, customs requirements, address accuracy, product availability, parcel size, and successful checkout confirmation. Certain remote locations, islands, military addresses, restricted postal areas, or destinations with limited last-mile delivery service may require additional transit time or may not be supported by every available shipping provider.

2. Order Processing Time

Orders are generally processed within 1–4 business days after payment has been successfully confirmed. Business days do not include weekends or public holidays. Processing may include payment verification, order review, inventory confirmation, inspection of the tableware or dining products, protective wrapping, placement of internal supports, packing, label preparation, and transfer to the carrier. Because many products require careful protective packaging, processing may occasionally require additional time. Delays may also occur during promotional periods, holidays, severe weather, high order volume, inventory discrepancies, or unexpected operational interruptions.

3. Shipping Fees, Free Shipping, and Estimated Delivery Time

Shipping charges, free shipping thresholds, and delivery estimates are based on the destination region. Standard shipping within the United States costs $5.99, and United States orders of $99.00 or more qualify for free standard shipping. The estimated delivery period for United States orders is generally 5–9 business days after shipment. Standard shipping to Europe costs $12.99, and European orders of $149.00 or more qualify for free standard shipping. The estimated delivery period for European orders is generally 7–14 business days after shipment. Standard shipping to other worldwide regions costs $17.99, and free shipping is not currently available for those destinations. Delivery to other worldwide regions is generally estimated at 10–20 business days after shipment. All delivery times are estimates only and are not guaranteed.

4. Shipping Carriers and Logistics Partners

We work with independent postal services, regional couriers, international logistics providers, fulfillment companies, and last-mile delivery partners. The carrier selected for a particular order may depend on the destination, warehouse location, package dimensions, parcel weight, route availability, customs requirements, fragile-product handling needs, and local carrier coverage. Some shipments may be transferred between more than one logistics provider before final delivery. After the package has been accepted by the carrier, collection, scanning, transportation, customs presentation, sorting, and final delivery are managed by the applicable logistics provider and may be affected by local operating conditions.

5. Shipment Confirmation and Tracking Updates

After an order has been shipped, a shipment confirmation email containing available tracking information will be sent to the email address entered during checkout. Tracking activity may not appear immediately after the shipping label is generated because the carrier may need time to collect, scan, sort, and register the package. Initial tracking updates generally appear within 48–72 hours after shipment, although additional time may occasionally be required. If tracking information remains unavailable after this period, please allow additional carrier processing time or contact us at [email protected] with the order number so that we can review the available shipment records.

6. Delivery Address and Customer Responsibility

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout. Please verify the recipient name, street number, street name, apartment or unit number, city, state or province, postal code, country, telephone number, and email address before submitting the order. We may not be responsible for delays, failed delivery, returned packages, additional carrier charges, or lost shipments caused by incorrect, incomplete, outdated, or undeliverable information supplied by the customer. If an address error is discovered after the order is placed, contact [email protected] as soon as possible. We will try to assist, but address changes cannot be guaranteed after processing or shipment has begun.

7. Delivery, Signature, and Failed Delivery

Some shipments may require a signature because of the order value, destination, carrier policy, package type, or local delivery rules. If no authorized person is available, the carrier may attempt redelivery, leave a notice, hold the package at a local facility, deliver it to an approved pickup point, or return it to the sender. Customers are responsible for monitoring carrier notifications, arranging redelivery where available, collecting the package before the holding period expires, and ensuring that the delivery can be completed safely. Additional shipping or handling fees may apply when a package is returned because of refusal, repeated missed delivery attempts, or failure to collect the shipment.

8. Lost, Delayed, or Stalled Packages

Delivery delays may occur because of carrier congestion, customs inspection, severe weather, public holidays, transportation disruption, regional restrictions, incorrect address information, security review, remote-area service, or other circumstances outside our reasonable control. If tracking shows no meaningful movement for an extended period, please contact [email protected] with the order number and tracking number. We will review the available information and may request an investigation from the carrier or logistics provider. Because all delivery periods are estimates, a delay caused by the carrier, customs authority, or local delivery service does not automatically qualify an order for cancellation or refund after the package has already been shipped.

9. Damaged Packages or Missing Items

If a package arrives crushed, opened, wet, torn, resealed, or otherwise visibly damaged, or if a product or component is missing, please contact [email protected] within 48 hours of delivery. Include the order number, tracking number, clear photographs of the full outer package, shipping label, internal protective materials, each affected product, and any missing or incorrect contents. Because tableware and dining products may require fragile-item verification, customers should retain the complete package and all protective materials until the claim has been reviewed. If the issue is confirmed to have resulted from fulfillment or carrier handling, we will provide an appropriate solution under our published policies.

10. Customs Duties, Import Taxes, and International Delivery

Orders delivered within the United States are domestic shipments and do not incur international customs duties or import taxes. Orders shipped outside the United States, including deliveries to Europe and other worldwide regions, may be assessed customs duty, VAT, GST, brokerage charges, clearance fees, import taxes, handling charges, or other local costs. These charges are determined by the destination authority, customs broker, or local carrier and are the customer’s responsibility unless otherwise required by applicable law. We do not control customs inspections, import decisions, or local tax assessments. Customs processing may extend delivery beyond the original estimated period.